Contact Us

Support Lines

Telephone: 0860 100 544

Telephone: 0861 700 600 (choose option 4)

E-mail: emotionalwellness@camaf.co.za

Telephone: 0860 100 544

Fax: 011 706 9946

E-mail: preauth@camaf.co.za

Or apply online at Pre-authorisations

Membership fax: 011 707 8735

Netcare 911: 082 911

Clinical Risk

Chronic Medicine Queries: for members –

Telephone: 0861 700 600 option 1 then option 3

Fax: 011 707 8622

E-mail: clinicalrisk@camaf.co.za

Chronic Medicine Authorisation: for doctors and phamacists only-

Telephone: 0800 200 300

Telephone: 0800 200 300

Programmes

Cancer Programme

Telephone: 011 707 8461

Diabetes Programme

General queries: 0861 700 600

Guidepost Telephone: 087 230 0056

Guidepost Email: camaf@guidepost.net

Diabetes Emergency Hotline: 087 230 0401

Emotional Wellness Programme

Telephone: 0860 100 544

HIV /AIDS Wellness Programme

Call Centre (24 hours): 0860 50 60 80

Email: camaf@lifesense.co.za

Mother-to-be Wellness Programme

Telephone: 0860 100 544

Respiratory Wellness Programme

Telephone: 0861 700 600

Escalation Process

Normal Enquiries

Benefits, claims and contributions

Telephone: 0860 100 545 (Mon – Thurs 07h30 – 17h00; Fri 07h30 – 16h30)

E-mail: custserv@camaf.co.za

Customer relations consultant to provide feedback on queries within 48 hours (if all documents supplied) if unable to resolve the query on first contact.

Supervisor Level

Caleb Brownley and Tshwarelo Mungoni

E-mail: custserv@camaf.co.za

Attention: Caleb Brownley or Tshwarelo Mungoni

Client Relations Manager

Lucille Scheepers

Email: custserv@camaf.co.za

Attention: Lucille Scheepers

Scheme Manager

Roxanne Wilken

E-mail: custserv@camaf.co.za

Attention: Roxanne Wilken

CAMAF is committed to resolving your queries swiftly. We would welcome any comments/compliments that you would like to share with the Scheme Manager.

 

If you have followed the above complaints process and you feel aggrieved or believe that the scheme has not:

  • Applied the scheme rules correctly.
  • Contravened the Medical Schemes Act

 

You may contact the Council for Medical Schemes in writing giving full details of your case and the reasons for your complaint. For a complaint form and contact details click here

Client Relations

 

Telephone: 0860 100 545 or 011 707 8400
Fax: 0861 113 676
Chronic Medication: 0861 700 600 Option 3
Email: custserv@camaf.co.za
Claim submission: claims@camaf.co.za

Address

 

Wedgefield Office Park
17 Muswell Road South
Bryanston
PO Box 2964
Randburg
2125

Map

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Please note that our web chat operating hours

are Mondays to Fridays 9:00am-3:00pm,

excluding public holidays.

Please feel free to also contact us on custserv@camaf.co.za

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