Lifestyle Programme FAQ’s

Lifestyle Programme FAQ’s

How do I access the e|Care portal?

 

Look out for a welcome email from e|Care, giving you the link to your e|Care portal and your unique login details.

 

If you are an existing corporate member or didn’t receive a welcome email or if you deleted your welcome email by accident, email [email protected] to request a new one or click on the ‘Contact us’ link at the bottom of the login page.

 

What do I do if I have forgotten my login details and password?

 

Go to your e|Care portal login page, look for the heading that says ‘Forgot password or username?’, enter your email address and press ‘Send’. This will reset your password and you will receive an email with your temporary password.

 

How do I profile on e|Care?

 

Log into your e|Care portal, look for the Toolbox and click on the ‘Wellness Assessment’ button. There are 8 tabs to complete and are updated as often as possible.

 

Why should I profile on e|Care?

 

By completing and updating your wellness assessment on the e|Care portal, we’re able to share personalised health bytes (articles) with you via your weekly HealthByte. These bytes contain health information tailored to you according to the information you’ve shared about your personal and family medical history, your habits and your lifestyle.

 

Why am I not receiving my weekly HealthBytes?

 

If you’re not receiving weekly HealthBytes, please email [email protected] so that we can check that you’re on the system and that your details are correct.

 

Why is there a paragraph in my weekly HealthByte saying ‘We see you haven’t profiled yet’?

 

If you’re receiving this paragraph in your weekly HealthByte, it means that you haven’t logged into the e|Care portal, clicked on the ‘Wellness Assessment’ button in the Toolbox and completed your wellness assessment. Once you’ve completed and updated your wellness assessment on the e|Care portal, we’ll be able to share personalised bytes (articles) with you via your weekly HealthByte

 

My company already subscribes to e|Care and I’m not redirected to my company’s portal?

 

Your member record with us contains employment details, and if these are not updated or inaccurate, our system will unfortunately directs you to the wrong login page. Please contact our call centre to update your records – or simply do it online

 

How do I access my pharmacy screen?

 

Merely go to your local Dischem, Pick n Pay or Clicks pharmacy clinic and ask for a CAMAF Lifestyle Programme sponsored health risk assessment. Please remind the nurse to look under the “CLP benefit” on their system as this is not a regular pharmacy claimable event.

Look out for a welcome email from e|Care, giving you the link to your e|Care portal and your unique login details.

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